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Refund policy

Version 1.0.1 • Effective 20 August 2026 • Last updated 20 August 2026

When and how refunds are issued for digital purchases, print orders and technical problems on SayeBook.

This text is a plain-language draft and still requires professional legal review before launch.Plain-language draft. Needs review against consumer distance-selling and withdrawal-right rules in every market we sell into, particularly for digital content exceptions. The 1.0.1 wording correction (removal of references to a streaming product that does not exist) still requires professional legal review.

How refunds work

Refund requests are reviewed and issued by our staff using internal tools. Nothing is refunded automatically — every request is checked against the situations below before a refund is processed.

Digital purchases

Ebooks and audiobooks are digital content delivered instantly (audiobooks can be downloaded or listened to online). Because of this, refund requests are assessed case by case rather than guaranteed within a fixed window.

Duplicate or accidental purchases

If you were charged twice for the same title, or purchased a title you already own, contact us with the order references. Once verified, the duplicate charge is refunded.

Inaccessible or corrupt files

If a file fails to open, is missing pages or audio, or does not match its listing, we will first try to re-deliver a working copy. If that is not possible, the purchase is refunded.

Print orders — before shipment

Print orders can be cancelled and refunded in full any time before they are marked as shipped.

Print orders — after shipment

Once a print order has shipped, refunds are limited to items that arrive damaged, misprinted, or significantly different from the listing, and are assessed on the evidence provided (for example photos of the damage).

Refunds after download or access

A digital purchase that has been fully downloaded or streamed without any reported defect is not automatically eligible for a refund, but requests are still reviewed individually and can be granted at our discretion.

Platform discretion

Outside the situations above, our support team may still approve a refund where that is clearly the fair outcome, and may decline a request that appears abusive (for example, repeated download-then-refund behaviour).

Version history

  • Version 1.0.1 — 20 August 2026

    Wording correction: the digital-purchases and access sections now describe only the products that actually exist (ebooks, audiobooks, print). References to a separate streaming product were removed. Pending professional legal review.

  • Version 1.0.0 — 11 August 2026

    Initial publication as a standalone policy, split out of the terms of service.