SayeBook Refund Policy

1. How Refunds Work

Refund requests are reviewed based on the circumstances of the purchase, applicable law and this policy.

Unless otherwise required by law or expressly stated by SayeBook, refunds are not automatically granted simply because digital content has been purchased.

Nothing in this policy limits refund, cancellation, withdrawal or other consumer rights that cannot legally be waived or excluded.

2. Duplicate Purchases or Charges

If you are charged more than once for the same transaction or purchase a title you already own because of a platform or transaction error, contact SayeBook with the relevant order information.

After verification, SayeBook will correct the duplicate transaction as appropriate, which may include issuing a refund.

3. Inaccessible, Corrupt or Incorrect Digital Content

If purchased content cannot be accessed because of a SayeBook delivery problem, is materially corrupted, is materially incomplete, contains a materially incorrect file, or materially fails to match the purchased listing, contact SayeBook.

We may first attempt to correct the problem, restore access or provide a working copy.

If the material problem cannot reasonably be resolved, SayeBook may issue a refund or another remedy required by applicable law.

4. Accidental Purchases

If you believe you made a purchase accidentally, contact SayeBook promptly and provide the relevant order information.

Digital content can be delivered or accessed immediately, so accidental-purchase requests are considered based on the circumstances, including whether and how the content has already been accessed, downloaded or consumed, subject to applicable law.

5. Content Already Accessed or Downloaded

Accessing, downloading or listening to digital content does not automatically establish eligibility for a refund.

Likewise, access does not eliminate consumer rights that applicable law gives you.

Where no defect or other legally protected basis exists, SayeBook may consider refund requests individually.

6. Audiobooks

Refund requests involving audiobooks are handled under the same general principles as other digital purchases.

Where an audiobook is defective, incomplete, inaccessible or materially different from its listing, SayeBook may first attempt to correct or re-deliver the content before determining the appropriate remedy.

7. Removed Titles

If a title is removed from future sale, that alone does not automatically create a refund entitlement for a previously completed purchase.

If removal prevents a purchaser from accessing content that should otherwise remain available, SayeBook will evaluate the circumstances and provide an appropriate remedy where required by this policy or applicable law.

8. Abuse and Fraud

SayeBook may decline discretionary refund requests where there is reasonable evidence of fraud or abuse, such as repeated patterns of consuming or downloading digital content and then requesting refunds without a legitimate issue.

This provision does not limit rights or remedies that cannot legally be excluded.

9. How to Request a Refund

To request a refund, submit your request through the SayeBook Contact page and provide enough information for us to identify and review the purchase.

Please include, where available:

• your SayeBook account email address;
• your order number or transaction reference;
• the title involved; and
• a brief explanation of the reason for your request.

Do not send your full payment-card number or other sensitive payment credentials through the Contact page.

SayeBook may provide additional ways to request assistance or refunds from your account or order history. When such options are available, you may use them instead of the Contact page.

10. Approved Refunds

Approved refunds will ordinarily be returned through the original payment method where technically possible.

After SayeBook or its payment provider processes a refund, additional time may be required for the customer's bank, card issuer or payment provider to post the funds.

SayeBook does not control processing times imposed by external financial institutions.

11. Chargebacks

If you believe a charge is incorrect, we encourage you to contact SayeBook first so we can investigate and attempt to resolve the issue.

Nothing in this policy prevents you from exercising rights you may have through your payment provider or under applicable law.

12. Changes to This Policy

SayeBook may update this Refund Policy as its services or legal requirements change.

The current version and effective date will be displayed on this page.

13. Contact

Refund questions and requests may be submitted through the SayeBook Contact page.

Version history

• Version 2.0.0 — 21 September 2026

  Approved SayeBook legal document implemented from the owner-provided authoritative source.